LEGAL INFORMATION
Privacy notice
Draft version for pre-launch review. This notice will be completed alongside the ICO fee assessment before public trading.
Who we are
SiteSide Support is a trading name of Tim Webber, sole trader. Contact: hello@sitesidesupport.co.uk. Our business correspondence address will be added before public trading begins.
Information we collect
We may collect names, business contact details, billing information, project addresses, photographs, drawings, specifications, correspondence and information entered into order forms.
Why we use it
We use information to provide quotation and document services, process payments, communicate about orders, maintain business and tax records, protect legal rights and improve the service.
Our lawful bases
Depending on the activity, processing may be necessary to perform a contract, comply with a legal obligation, pursue legitimate business interests or act on consent.
Who receives information
Information may be processed by selected website, email, file-storage, bookkeeping and payment providers, including Microsoft 365 and Stripe when those services are activated. It may also be disclosed where legally required or necessary to obtain professional advice.
Project information
Customers must remove unnecessary personal or sensitive information and confirm that they are permitted to share photographs, addresses and documents.
Retention
Order and accounting records will be retained only for required legal, tax, contractual and insurance periods. Working files will follow a documented retention schedule.
Your rights
You may have rights to access, correct, erase, restrict or object to processing, and to complain to the Information Commissioner’s Office.
Security
We use reasonable technical and organisational measures, including controlled access, separate accounts and established service providers.
Contact
Privacy enquiries can be sent to hello@sitesidesupport.co.uk.